Cabin Operations Consultancy
Airline Services Training provides Cabin Operations Consultancy for CAT Operators.
A. Recruitment Process
Planning all the phases of recruitment process according to the Customers’ needs.
Evaluation of Inexperienced and Experienced Cabin Crew Members.
All applications are assessed according to the qualification, knowledge, skills, abilities, interest and experience mentioned in the job specification.
B. Manuals-Cabin Safety and Procedure Manual
Airline Services Training has extensive experience in creating Cabin Safety and Procedure Manuals (CSPM) that will meet every CAT Operator’s needs.
The CSPM will cover all normal and emergency procedures, description of equipment, duties and responsibilities etc.
We also have the ability to create Airline Manuals, Instructor Training Manuals and other training resources to be used by worldwide airlines.
Our company and experienced teams have the ability to design, create and update any of the following manuals:
- Operations Manual
- Cabin Crew Manual
- SEP Manual
- Training Manual
- Instructor Training Manuals & Materials
- Visual Aids for use in Training
Any training manuals and materials we are involved in producing or updating will be done with the utmost care to ensuring that we are including the applicable information for each operator. All our materials are related to cabin crew and flight crew operations and customized to meet the requirements of each airline and authority.
- Delivery of Cabin Crew Initial training course using materials created by our company in accordance with the syllabus and information contained in each airlines training and operations manual; or
- Delivery of Cabin Crew Initial training course using materials created by our company in accordance with our recommended Cabin Crew Initial Syllabus (as detailed in our Training Manual); or
- Delivery of 18-day Cabin Crew Initial training course leading to the issue of the qualification «Attestation of Initial Safety Training» as per the European regulations and requirements contained in Part-CC EASA Implementing Rules.
Courses can be delivered in their full entirety or we can work with airlines in delivering only certain topics & modules such as First Aid, Dangerous Goods, Security, and Practical Water survival amongst others.
The elements covered in the Initial Cabin Crew Training are the following:
- General theoretical knowledge of aviation
- Aviation Regulations covering all the elements relevant to the duties and responsibilities required from cabin crew
- Introductory course and human factors (HF) in aviation and crew resource managements (CRM)
– Human Error and Reliability, Error Chain, Error Prevention & Detection
– Company Safety Culture, SOPs, Organisational Factors
– Stress, Stress Management, Fatigue & Vigilance
– Information Acquisition and Processing, Situation Awareness, Workload Management
– Decision Making
– Communication & Coordination inside and outside the cockpit
– Leadership and team behaviour, synergy
– Automation & Philosophy of the use of Automation
– Specific type-related differences
– Case based studies
– Additional areas which warrant extra attention as identified by the accident prevention and flight safety programme.
- Passenger Handling and cabin surveillance
- Aeromedical aspects and first aid
- Dangerous goods in accordance with the applicable ICAO technical instructions
– General Philosophy
– List of Dangerous Goods
– Labelling & Marking
– Recognition of Undeclared Dangerous Goods
– Storage & Loading Procedures
– Pilots Notification
– Provision for Passengers & Crew
– Emergency Procedures
– Radioactive Material
- Security Aspects & Disruptive passengers
– The Threat to Aviation & Countermeasure Philosophy
– Objectives & Organisation of Aviation Security
– Hijacking & Aircrew To Response
– Airline & Government Response & Contingency Plans
– Police Organisation, Objectives & Procedures
– Recognition of Firearms, Explosives & Incendiary Devices
– Assessment of Bomb Warnings
– Aircraft Search & Emergency Procedures on the Ground & Air
– Disruptive Passengers
– Handling the Media & Post Event Briefing/Debriefing
- Fire and Smoke training / Actual donning
– Theory of Fire
– Spread of Fire & Smoke
– Fire Fighting Equipment
– Fire Fighting Drills & Procedures
– Coordination & Communcation in a Fire Emergency
– Ground Based Emergency Services
- Survival Training / Actual Donning
– Introductions & Course Objectives
– Principles of Survival
– Water Survival
– Desert Survival
– Polar Survival
– Jungle Survival
– Case Studies & Incidents
– Water Survival Training
– Practical Water Survival Exercise
- Use of flotation devices in water
- Use of life raft in water
- Entry into water
- Donning life jackets
- Rescue and Assistance in water
- Manoeuvring in water with a life jacket
Our scope is to provide you with a professional and confidential way an Evaluation of Cabin Crew Department against the current Regulations.
We provide you with Experts in order to evaluate the Department and find out if you meet the Standards.
E. Customer Care & Inflight ServicePlanning and Support Cabin Crew Department for CAT Operators.
Each and every customer service program that we deliver is customized for the specific needs of each customer airline and corporate operator. We take time to find out more about the values, brands and standards of each of our customers prior to presenting a suggestion to a program that can include some of the following subjects at the discretion of each airline:
- Customer Service Basics
- Effective Communication with Customers
- Customer Retention
- Service Recovery
- Handling Difficult Customers
- Service and Company Values
- Representing the Company’s Brand
- Providing a 5-star inflight service (menus in various class of service, special meals, course meals, wine & beverage lists)
Our Experts will provide you with solutions tailored to your needs.