Airline Consultancy & Cabin Operations Consulting

Specialised Operational Support for Airlines, CAT Operators & Private Aviation Organisations

Tailored consultancy, training and operational support for Cabin Operations.

Airline Services Training provides professional
Airline Consultancy and Cabin Operations Consultancy
tailored to the operational requirements, service philosophy and organisational
needs of each airline and operator.

Our services cover Cabin Crew recruitment, manuals and documentation,
training development and delivery, auditing, customer experience,
inflight service standards and customised VIP Cabin Crew training.

Cabin Operations Support Tailored to Your Airline

Every operator has different procedures, fleet characteristics,
service standards, brand values and operational requirements.

For this reason, AST does not provide a one-size-fits-all consultancy service.

Our consultants work with each operator to develop practical solutions adapted
to its operational environment, Cabin Crew structure, service concept and
internal procedures.

Cabin Crew Recruitment

AST can support airlines and operators throughout the Cabin Crew recruitment
process, from initial planning to final candidate evaluation.

Recruitment processes can be designed according to the specific profile,
fleet, operational needs and service standards of each operator.

• Recruitment process planning
• Cabin Crew candidate screening
• Evaluation of inexperienced Cabin Crew candidates
• Evaluation of experienced Cabin Crew Members
• Assessment of qualifications and previous experience
• Communication skills evaluation
• Customer service aptitude
• Group activities and role plays
• Interview support
• Final candidate assessment

Applications and candidates can be evaluated against the qualifications,
knowledge, skills, abilities and experience required by the operator’s
individual job specification.

Manuals & Cabin Operations Documentation

AST has extensive experience in the development, preparation and updating
of Cabin Operations documentation and training resources.

All manuals and materials are developed according to the operational
characteristics and requirements of each operator and may be adapted to
reflect company procedures, fleet, training philosophy and applicable
authority requirements.

Cabin Safety & Procedures Manual

• Normal Procedures
• Emergency Procedures
• Cabin Crew Duties & Responsibilities
• Safety Equipment
• Cabin Operations Procedures
• Communication Procedures
• Passenger Handling Procedures
• Emergency Response Procedures

Manual Development & Training Resources

• Operations Manuals
• Cabin Crew Manuals
• Safety & Emergency Procedures Manuals
• Training Manuals
• Instructor Training Manuals
• Instructor Training Materials
• Training Presentations
• Visual Training Aids
• Cabin Crew Training Resources

Documentation and training materials are customised to the individual operator
and developed with particular attention to operational relevance,
clarity and consistency.

Cabin Crew Training

AST can provide Cabin Crew training programmes for airlines and operators
either as complete training solutions or as individual training modules.

Training can be delivered using the operator’s approved syllabus and documentation
or using training resources developed in cooperation with AST.

Initial Cabin Crew Training

• Delivery of Cabin Crew Initial Training based on the operator’s training syllabus and Operations Manual
• Development of training materials adapted to the operator’s procedures
• Complete Cabin Crew Initial Training programmes
• Individual Cabin Crew training modules
• Practical training sessions

Training Modules

• General Theoretical Knowledge of Aviation
• Aviation Regulations
• Cabin Crew Duties & Responsibilities
• Communication
• Human Factors
• Crew Resource Management – CRM
• Passenger Handling
• Cabin Surveillance
• Aeromedical Aspects
• First Aid
• Dangerous Goods
• Aviation Security
• Disruptive Passengers
• Fire & Smoke Training
• Survival Training
• Practical Water Survival

Human Factors & CRM

• Human Error & Reliability
• Error Chain
• Error Prevention & Detection
• Company Safety Culture
• Standard Operating Procedures
• Organisational Factors
• Stress Management
• Fatigue & Vigilance
• Situation Awareness
• Workload Management
• Decision Making
• Communication & Coordination
• Leadership
• Team Behaviour
• Automation Awareness
• Case Studies

Dangerous Goods

• General Philosophy
• Limitations
• Classification of Dangerous Goods
• Labelling & Marking
• Recognition of Undeclared Dangerous Goods
• Storage & Loading Procedures
• Notification Procedures
• Provisions for Passengers & Crew
• Emergency Procedures
• Radioactive Materials

Aviation Security & Disruptive Passengers

• Aviation Security Threat Awareness
• Aviation Security Principles
• Hijacking Awareness
• Operator & Government Response
• Recognition of Firearms and Explosive Devices
• Bomb Threat Assessment
• Aircraft Search Procedures
• Emergency Procedures
• Disruptive Passenger Management
• Post-Event Debriefing

Fire & Smoke Training

• Theory of Fire
• Spread of Fire & Smoke
• Fire Fighting Equipment
• Fire Fighting Procedures
• Practical Fire Fighting Drills
• Crew Coordination
• Emergency Communication
• Ground Emergency Services Awareness

Survival Training

• Principles of Survival
• Water Survival
• Desert Survival
• Polar Survival
• Jungle Survival
• Case Studies
• Practical Water Survival Training
• Life Jacket Procedures
• Life Raft Procedures
• Water Entry Techniques
• Rescue & Assistance in Water
• Movement in Water Using Flotation Devices

Cabin Operations Auditing

AST can provide professional and confidential evaluation of Cabin Crew
Departments and Cabin Operations structures.

The objective is to review operational processes, identify areas requiring
improvement and support the operator in maintaining consistent
Cabin Operations standards.

• Cabin Operations procedures
• Cabin Crew documentation
• Training standards
• Cabin Crew operational performance
• Service standards
• Manual consistency
• Internal procedures
• Training delivery
• Operational compliance support

Customer Care & Inflight Service Consultancy

AST provides customised Customer Care and Inflight Service consultancy
for airlines and corporate operators.

Every programme is developed according to the operator’s brand identity,
passenger profile, cabin concept and desired service standards.

Before developing a training programme, our consultants work to understand
the company’s values, service philosophy and operational environment.

Customer Experience Training

• Customer Service Fundamentals
• Effective Passenger Communication
• Customer Retention
• Service Recovery
• Handling Difficult Customers
• Managing Passenger Complaints
• Company Values
• Brand Representation
• Premium Passenger Experience
• 5-Star Inflight Service
• Business Class Service Standards
• VIP Service Standards

Inflight Service Development

• Cabin Service Procedures
• Service Sequence
• Meal Service Concepts
• Menus by Class of Service
• Special Meals
• Multi-Course Meal Service
• Wine & Beverage Lists
• Premium Beverage Service
• Table Presentation
• Passenger Experience Standards

Why AST?

Our approach is based on understanding the individual characteristics
of each operator rather than applying generic solutions.

Whether an airline requires a complete Cabin Operations project or support
with one specific training module, AST can develop a solution around its
operational priorities.