GROUND STAFF
Airport Ground Operations & Passenger Services
Ground Operations & Travel Agent Training in Athens
2 Academic Semesters | Ground Operations | Travel Agent | Aviation & Tourism
AST – Airline Services Training provides comprehensive professional training
in Airport Ground Operations, Passenger Services and Travel Agency Operations,
combining knowledge from airports, airlines
and the modern travel industry.
Students are trained in real procedures used across the aviation and
tourism industries: passenger services, check-in, departure
and arrival procedures, reservations, airline tickets, travel documents, hotels,
cruises, organised travel and reservation systems.
The aim is to build a comprehensive professional foundation for those
interested in developing a career within the wider
Aviation, Travel & Tourism industry.
Course Duration: 2 Academic Semesters
Study Areas: Airport Ground Operations & Travel Agent
Industries: Aviation, Airports, Travel & Tourism
Career Guidance: Preparation for the Job Market
Who Is This Programme For?
- High school graduates or graduates of other educational institutions.
- Candidates with a good knowledge of English.
- Young people interested in airports and the airline industry.
- Those interested in developing a professional career in travel and tourism.
- Those interested in working for travel agencies, tourism organisations and airport ground handling companies.
- Those who wish to combine Ground Operations training with Cabin Crew studies.
Two Industries. One Programme.
Airport Ground Operations:
airport operations, airport procedures and passenger services.
Travel Agent:
reservations, ticketing, travel products, tourism services and customer service.
What You Will Learn in Ground Operations Training
The programme covers a wide range of subjects related to aviation,
airports and the tourism industry.
Airport Ground Operations & Passenger Services
- Fundamentals of the Aviation Industry
- Passenger Departure & Arrival Procedures
- Airport Check-in & Passenger Services
- Baggage Handling Procedures
- Special Categories of Passengers & Special Services
- Flight Schedules, Codes & Aviation Terminology
- Airline Alliances & Frequent Flyer Programmes
- Customer & Passenger Service
- International Aviation Regulations & Procedures
Travel Agent & Reservations
- Travel Agency Organisation & Operations
- Inbound & Outbound Tourism
- Airline Reservation Systems
- Airline Reservations & Ticketing
- Airfare & Tax Calculation
- Ticket Changes & Reissues
- Electronic Ticketing
- BSP
Travel & Tourism
- Fundamentals of Tourism & the Tourism Industry
- International Tourism Organisations
- World & Travel Geography
- City & Airport Codes
- World Time Zones & Currencies
- Travel Documents & Travel Formalities
- Travel Insurance
- Sustainable Tourism & Alternative Forms of Tourism
- Human Geography & Cultural Differences
Hotels, Cruises & Travel Products
- Hotels, Accommodation Types & Room Reservations
- Car Rentals
- Rail & Ground Transportation
- Cruises & Sea Transportation
- Organised Travel Packages
- Leisure Travel
- Group Travel
- Luxury Travel
- Business Travel
Sales, Marketing & Customer Service
- Travel Service Sales
- Tourism Marketing
- Sales Skills
- Customer Service & Professional Communication
- Technology & Social Media in the Tourism Industry
- Tourism Legislation & Regulations
Career Opportunities
The programme prepares students for a variety of professional
career paths across aviation, travel and tourism.
- Airlines
- Airport Ground Handling Companies
- Airports
- Travel Agencies
- Tour Operators
- Tourism Organisations
- Business Travel Companies
- Cruise Companies
- Reservations & Customer Service Departments
At AST, training is not limited to the classroom.
Students receive
guidance for their professional career,
support with interview preparation and guidance
regarding their next steps in the job market.
Ground Operations + Cabin Crew
Expand Your Knowledge Across the Aviation Industry
The Airport Ground Operations & Travel Agent programme
can be combined with AST’s
Cabin Crew Training Programme
.
Combining both training pathways provides knowledge of
ground operations and passenger services
as well as the working environment and professional requirements of
Cabin Crew.
Why Choose AST?
Specialised Training
A programme focused on the real needs of the aviation
and tourism industries.
Experienced Instructors
Knowledge and professional experience from the aviation and tourism industries.
Practical Approach
Training that connects theory with real professional procedures.
Career Guidance
Support and guidance for professional preparation and your next career steps.
Frequently Asked Questions About Ground Operations & Travel Agent
How Long Is the Programme?
The programme lasts 2 academic semesters.
What Does Ground Operations Training Include?
Training includes airport procedures, check-in, passenger services,
baggage procedures, reservations, ticketing and fundamental airline operations.
Does the Programme Include Travel Agent Training?
Yes. The programme includes reservations, airline ticketing,
travel products, tourism services and reservation systems.
Where Can Graduates Work?
Graduates can pursue opportunities with airlines, ground handling companies,
airports, travel agencies, tour operators and tourism organisations.
Can I Combine the Programme with Cabin Crew Training?
Yes. AST offers the option to combine this programme with
Cabin Crew Training
.
Your Career in Aviation & Tourism Can Start Here
Contact AST to learn more about the
Airport Ground Operations & Travel Agent programme,
enrolment procedures and available study options.
AST – Airline Services Training
25 Syngrou Avenue, Athens, Greece
Telephone:
+30 210 9249518
Email:
info@ast-studies.gr